Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsAccessibility
Ensuring everyone can access the information they need
We are committed to ensuring everyone can access all the information on our site, including users who are visually impaired or have difficulty using a mouse.
BrowseAloud
BrowseAloud is a downloadable software programme that reads the words on websites out loud to you and highlights words as they are read. To use BrowseAloud, please click the link below and download it to your computer from the official BrowseAloud website.
Download and Install BrowseAloud
Text Size
You can change the size of the text on our website to make it easier for you to read on screen. Use the functions in your browser as follows:
- PC / Internet Explorer 6: From the top menu bar, select View and point to Text size
- PC / Internet Explorer 7: From the menu bar underneath the search field, select Page and point to Text size
- PC / other browsers: Increase text size: Hold down the CTRL key and press + Decrease text size: Hold down the CTRL key and press -
- Mac / all browsers: Increase text size: Hold down the Command key and press + Decrease text size: Hold down the Command key and press -
You can also make it easier to browse the internet by changing the options in your internet browser on your computer.
PDFs
What is a PDF?
Many of the downloadable documents on our website are in Portable Document Format (PDF). This format is extremely reliable and also compatible with a number of platforms. We have chosen to use PDFs to support data security and integrity within our website.
To view a PDF document you need to download the Adobe Acrobat Reader free of charge, directly from Adobe. You can do this by following the link below: