Vehicle finance commission complaints
The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance.
Get support with commission complaints
OUR GOAL
To help the people and businesses of the UK thrive over the long term.
With our affordable finance solutions, we help people and businesses buy the vehicle they need for work, life, and leisure – whatever the economy brings. We help our partners thrive by offering fast and reliable finance for the funding and sale of vehicles.
Women in Motor
Women in Motor is the name for our women’s network, which strives to improve the gender balance within our business and the wider automotive industry. We support women to thrive in their role and pursue new career opportunities. Our business promotes a pathway to leadership so that all of our colleagues have the opportunity to grow their career. And our company culture of diversity, inclusion, and bringing your true self to work resonates throughout the business.
OUR VALUES
Life at Close Brothers Motor Finance
Learn more about the five values at the heart of Close Brothers Motor Finance.
Respect and value everyone
We build long-lasting relationships, both internally and externally. By valuing everyone’s contribution and recognising successes, big and small, we create a diverse and inclusive environment for all.
Great customer outcomes
We go the extra mile, acting with fairness, transparency, and professionalism. We’re agile and look for opportunities to improve our service and innovate.
Expertise
We leverage the diverse experience and knowledge of our people, creating opportunities to enhance skills and expertise to support our colleagues and our customers.
One team
We believe in collaboration, supporting each other, and sharing best practice to achieve our full potential.
Doing the right thing
We act with integrity and authenticity, putting the best interests of our people, our customers, and all our stakeholders at the heart of what we do.
Our roles
We have roles to suit every skill set, whether that's in our head office, on the road, or in a partner hub.
Head office
Based in the heart of Doncaster, our head office is home to over 150 employees.
Partner hubs
Our five partner hubs across the UK support our partners in achieving their business objectives.
Sales
We have over 80 field-based sales professionals across the UK who are key to providing our unique service-led sales approach.
Our colleagues
Three of our colleagues have gone behind the lens to talk about their role, what they like most about working at Close Brothers Motor Finance, including our culture and what we offer, along with their favourite car story!
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Jay Murray - Senior Marketing Automation Executive
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Abbas Choudry - Head of Business Intelligence and Data Platforms
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Claire Rice - Customer Support Executive
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Jay Murray - Senior Marketing Automation Executive
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Abbas Choudry - Head of Business Intelligence and Data Platforms
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Claire Rice - Customer Support Executive
Our benefits
In addition to the competitive salary and pension scheme that you’d naturally expect, we have a wide variety of options to help you build a benefits package that’s perfect for you.
Family and lifestyle
- The option to purchase up to five days of additional annual leave per year, pro-rated for part-time employees
- Long service awards of an additional five days of annual leave on 10, 15, 20, 25 and 30-year anniversaries, pro-rated for part-time employees
- Life assurance covering four times your annual basic salary
- 18 weeks full pay for maternity, adoption, and shared parental leave
- Access to emergency backup care for your children or elderly relatives through our partner Bright Horizons
- Additional wellbeing day which can be taken each year
Finance wellbeing
- Savings and discounts on a new car through our car salary sacrifice scheme
- Annual season ticket loan repayable via your monthly salary
- Exclusive shopping discounts from many retailers including M&S, Boots, Sainsburys and Currys PC World through our online portal, more@closebrothers
- Cycle to work salary sacrifice scheme
Savings and discount schemes
- Access to our financial education advice system, moneytalks@closebrothers
- Discounted financial advice from our colleagues in Close Brothers Asset Management
- A 10% contribution towards our group stakeholder pension plan, if you contribute 5.3%
- Access to Close Brothers Asset Management’s mortgage desk, helping you to find the most competitive mortgage
- Save As You Earn (SAYE) share scheme
- Buy As You Earn (BAYE) share incentive plan
Health and wellbeing
- Single cover private healthcare
- Free and confidential employee assistance programme to provide support on a range of issues
- Corporate discounts on gym memberships through our partners Incorpore and GymFlex
- Reimbursements for eye care expenses and contributions towards glasses required for visual display work
- Discounted health checks through Nuffield Health
Diversity and Inclusion
We celebrate diversity and are committed to creating an inclusive culture where all of our employees can feel proud to work for us, regardless of their gender, age, ethnicity, disability, sexual orientation or background. To hear from some of our employees about their experiences, click here