Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaints
Our goal
To help the people and businesses of the UK thrive over the long term.
We enable people and businesses to buy the vehicle they need for work, life and leisure, with affordable finance solutions, whatever the economy brings. We help our partners thrive through the fast and reliable provision of finance for the funding and sale of vehicles.
Women in Motor
Our women’s network, called ‘Women in Motor’, was established as a forum in January 2020. The forum strives to improve gender balance, not only within our business, but also the wider Automotive Industry. Women in Motor takes a steer from the Automotive 30% Club, which we are proud to be silver members of. The forum is centred around supporting women to thrive in their role and pursue new career opportunities. Our business promotes a pathway to leadership so that all of our colleagues have the opportunity to grow their career, not only from their professional experience, but by also celebrating their individual and personal experiences. Our company culture of diversity, inclusion, and bringing your true self to work resonates throughout the business.
OUR VALUES
Life at Close Brothers Motor Finance
At Close Brothers Motor Finance, we have five Value Statements to support the Bank values and relate them directly to our business.
Respect and value everyone
We build long-lasting relationships, both internally and externally. By valuing everyone’s contribution and recognising successes, both big and small, we create a diverse and inclusive environment for all.
Great customer outcomes
We go the extra mile, actingwith fairness, transparency and professionalism. We are agile and look for opportunitiesto improve our service and innovate.
Expertise
We leverage the diverse experience and knowledge of our people, creating opportunities to enhance skills and expertise, to support our colleagues and our customers.
One team
We believe in collaboration, supporting each other and sharing best practice to achieve our full potential.
Doing the right thing
We act with integrity and authenticity, putting the best interests of our people, our customers and all our stakeholders at the heart of what we do.
Our roles
We have roles to suit every skill-set, whether that's in our head office, on the road, or in a partner hub.
Head office
Based in the heart of Doncaster, our head office is home to over 150 employees.
Partner hubs
We have five partner hubs across the UK that support our partners in achieving their business objectives.
Sales
We have over 80 field-based sales professionals across the UK who are key to providing our unique service-led sales approach.
Our colleagues
Three of our colleagues have gone behind the lens to talk about their role, what they like most about working at Close Brothers Motor Finance, including our culture and what we offer, along with their favourite car story!
Our benefits
In addition to a competitive salary and pension scheme that you’d naturally expect, we understand that everyone has different priorities, so we have a wide variety of options to help you build a benefits package that’s perfect for you.
Family and lifestyle
- The option to purchase up to five days of additional annual leave per year, pro-rated for part-time employees
- Long service awards of an additional five days of annual leave on 10, 15, 20, 25 and 30 year anniversaries, pro-rated for part-time employees
- Life assurance covering four times annual basic salary
- 18 weeks full pay for maternity, adoption and shared parental leave
- Access to emergency backup care for your children or elderly relatives through our partner, Bright Horizons
- Additional annual Christmas shopping day which can be taken in November or December each year
Finance wellbeing
- Savings and discounts on a new car through our car salary sacrifice scheme
- Annual season ticket loan repayable via your monthly salary
- Exclusive shopping discounts from many retailers including M&S, Boots, Sainsburys and Currys PC World through our online portal, more@closebrothers
- Cycle to work salary sacrifice scheme
Savings and discount schemes
- Access to our financial education advice system, moneytalks@closebrothers
- Discounted financial advice from our colleagues in Close Brothers Asset Management
- A 10% contribution towards our group stakeholder pension plan post probation, providing you contribute 5.3%
- Access to Close Brothers Asset Management’s mortgage desk, helping you to find the most competitive mortgage
- Save As You Earn (SAYE) share scheme
- Buy As You Earn (BAYE) share incentive plan
Health and wellbeing
- Single cover private healthcare
- Free and confidential employee assistance programme to provide support on a range of issues
- Corporate discounts on gym memberships through our partners Incorpore and GymFlex
- Reimbursements for eye care expenses and contributions towards glasses required for visual display work
- Discounted self-funded health checks through Nuffield Health
Diversity and Inclusion
At Close Brothers we celebrate diversity and are committed to creating an inclusive culture where all of our employees can feel proud to work for us, regardless of their gender, age, ethnicity, disability, sexual orientation or background. To hear from some of our employees about their experiences, click here