Vehicle finance commission complaints
The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance.
Get support with commission complaintsWhat's the difference between commission disclosure, and discretionary commission arrangements (DCAs)?
Commission disclosure: We need to disclose, in a clear and obvious manner, the existence of commission, the nature of commission, and the amount of commission a dealership/broker will receive, from the sale of a vehicle.
Discretionary Commissions Arrangement (DCA): The ability to adjust the interest rate offered to customers, with higher interest rates resulting in higher commissions paid to a dealer/broker. In 2021 we ceased operating with DCAs, in-line with the FCA ban.