Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsUnderstand how vehicle finance works and what your options are.
Buying a car, motorcycle or van is a big decision and a large purchase. With vehicle finance, instead of paying the full amount upfront, you pay a deposit and a series of fixed monthly payments. With several motor finance solutions to choose from, including adjustable deposits, agreement terms and final payments, we can, subject to assessment, find a solution to suit your budget.
We're partnered with over 5,300 motor dealers and brokers, to provide finance to over 100,000 customers every year. We work alongside our partners to make your vehicle finance application quick and easy.
Once you've found the vehicle you want to buy, start exploring your finance options with your dealer or broker.
Your dealer or broker will explain the products and services that are right for you, taking into account your needs on an individual basis.
Decisions on your vehicle finance can often be made while you’re waiting in the dealership, meaning no bank appointments, or waiting weeks for a decision.
Once everything is in place, drive out of the dealership with your new vehicle and a finance agreement that suits your individual needs.
We have a range of finance products available to you, depending on your budget and your vehicle needs.
If you want the option to change or upgrade your vehicle.
View productReturn to invoice GAP insurance
If you have an existing GAP insurance agreement, you can access your policy documents and register a claim via the portal.
Support for taking out vehicle finance
If you're considering taking out vehicle finance, we have a range of useful tools, information and advice to help you get on the road.