Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsWhat happens after I’ve completed and signed my vehicle finance agreement?
Once your vehicle finance is in place, you’ll need to arrange collection or delivery of your vehicle from your dealer/broker.
Within the first seven days of your vehicle finance starting, we’ll send you a welcome pack through the post which will include your vehicle finance agreement. We’ll call you to welcome you to Close Brothers Motor and check all of the details entered on your agreement are correct. You’ll also receive an email from us with more information about how to contact us.