Vehicle finance commission complaints The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance. Get support with commission complaints
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Cancel Make an enquiry and complain about commission Your details First name Last name If you’ve changed your name, this needs to be the name we held at the point your agreement ended. Date of birth We need your date of birth to help us find your agreement in our systems Email Phone number Your finance details If you want to check for multiple vehicles, you'll need to include each vehicle registration (number plate) and agreement number when asked. Vehicle 1 Do you know the vehicle registration (number plate)? Yes No What is the vehicle registration (number plate)? If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement What is the finance agreement number? (Optional) This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456 Do you want to make a complaint for another financed vehicle? (Optional) Yes No Vehicle 2 Do you know the vehicle registration (number plate)? Yes No What is the vehicle registration (number plate)? If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement What is the finance agreement number? (Optional) This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456 Do you want to make a complaint for another financed vehicle? (Optional) Yes No Vehicle 3 Do you know the vehicle registration (number plate)? Yes No What is the vehicle registration (number plate)? If you changed the vehicle registration after you bought it, tell us the original registration as on the finance agreement What is the finance agreement number? (Optional) This will help us to find your agreement, it’s written on most of the communications we’ve sent to you and looks like 12-123456 Your address What is your current contact address? Address line 1 Address line 2 (Optional) Town or city County (Optional) Postcode Is your address the same as when you took out the Motor Finance? Yes No, the address is different If you're unsure, you can tell us a previous address and we'll check for you What was the address at the point your finance agreement ended? Address line 1 Address line 2 (Optional) Town or city County (Optional) Postcode Leave this field blank