Vehicle finance discretionary commission complaints The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021. Get support with commission complaints
Cancel Page 1 of 2 Make an enquiry and complain about a discretionary commission arrangement Do you want to make a complaint about a discretionary commission arrangement? Yes No The complaint could be about the interest charged for the financed vehicle or the commission paid You need to contact our complaints team Based on what you’ve told us, your complaint is not related to a discretionary commission arrangement. If you still want to make a complaint you can contact our complaints team for support. Find out how to make a complaint Have you already submitted a complaint about the interest charged for the financed vehicle, or the commission paid? Yes No You’ve already made a complaint about the interest charged for the financed vehicle or the commission paid Based on what you’ve told us, you’ve already made a complaint to us about the vehicle. We’re currently dealing with a high volume of enquiries about discretionary commission arrangements, and we’re checking each case thoroughly. It may take us longer than usual to respond to you.If you want to update us on your existing complaint, there are contact details in the complaint acknowledgement email we sent you.If you want to make a complaint for another financed vehicle, you need to update your answer. Find out more about commission complaints When did you purchase the vehicle? Before 28 January 2021 On or after 28 January 2021 You did not have a discretionary commission arrangement for your vehicle finance From the 28 January 2021, Close Brothers Motor Finance stopped using discretionary commission arrangements. Get support with a complaint Leave this field blank