Choosing and buying a car should be an exciting time, but sometimes it may result in a complaint. It's important for dealers to have a robust pre-sale process in place, so to help businesses ensure they're minimising customer comp
Nearly half of motorists planning to buy a car in the next year would be prepared to pay more to skip waiting lists caused by supply chain problems, according to our latest research.
There are more than 24 million people in the UK with ‘characteristics of vulnerability’, and 10.7m whose vulnerability specifically impacts their financial resilience. Because of the rising number of vulnerable customers, how firm
We've chosen Intelligent Motoring as our preferred GAP insurance partner. The collaboration will enable us to offer all customers a 5-star Defaqto rated GAP offering, via Intelligent Motoring’s consumer-facing brand, MotorEasy.
Pre-pandemic, the vast majority of dealers said that their customers wanted to ‘try before they buy’, with 74% saying buyers would test drive the car before buying
