Vehicle finance commission complaints
The Financial Conduct Authority say some customers may not have been properly informed about commission payments on their vehicle finance.
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Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Compliance and regulation guides
Dealer and Broker Guide
Learn how to use the FCA handbook and understand your obligations as one of our dealer partners.
Understanding Reg Data
An overview of RegData reporting requirements.
Guide to Financial Promotions Online
Understand the regulations and requirements when creating your own financial promotions online.
Specialist Automotive Finance
Specialist Automotive Finance (SAF) provides knowledge-based motor finance learning to boost professionalism and increase consumer confidence in motor finance.
General guides
Fraudulent guide
This guide will assist with identifying and preventing fraud in digital documents.
Fraudulent Driving Licence factsheet
This factsheet will assist you with identifying fraudulent licenses and the features of genuine ones.
Showroom user guide
Learn how to use Showroom to manage your proposals and sign agreements.
ID Verification factsheet
Information about how to best manage fraud risk and comply with the required customer ID checks
Complaints guide
Top tips for minimising and managing customer complaints.
Vulnerable customers guide
Understand the vulnerabilities you may encounter when dealing with customers how to meet their needs.
Contact your partner hub
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