On 30 March, the Financial Conduct Authority (FCA) published their Policy Statement about a compensation scheme on vehicle finance commission payments.
Customers can find more information on the FCA’s website. We’ll provide further updates on this page once available.
What you should know:
On 11 January 2024, the FCA announced a review of the vehicle finance market. This was due to the high number of customer complaints about discretionary commission arrangements, which were banned in January 2021. This announcement extended the time we have to respond to complaints about discretionary commission arrangements.
On 25 October 2024, the Court of Appeal changed the legal standard needed for lenders like us to make customers aware of commission payments related to their finance on the basis that dealers owe a fiduciary duty to their customers when arranging vehicle finance.
On 22 November 2024, we submitted an application for permission to appeal the Court of Appeal's judgment in respect of the "Hopcraft" vehicle finance commissions case.
On 11 December 2024, we were informed that permission to appeal had been granted by the Supreme Court. The FCA announced that before it could take any further steps it would need to wait for the Supreme Court's decision.
On 19 December 2024, the FCA announced that they were extending the time that motor finance lenders have to respond to complaints about any commission payments linked to vehicle finance. This pause was extended and is now due to last until 31 May 2026.
On 1 August 2025, the Supreme Court confirmed that the dealers did not owe a fiduciary duty, but there can be situations where the relationship between the customer and dealer can be unfair.
On 3 August 2025, the FCA announced their plans to establish a consumer compensation scheme and there would be a consultation to outline the proposed scheme and who would be eligible.
On 7 October 2025, the Financial Conduct Authority (FCA) published their consultation on the proposed vehicle finance compensation scheme. This closed on 12 December 2025 and we’re now waiting for further updates.
On 3 December 2025 the FCA announced an extension to the pause on lenders responding to complaints around vehicle finance commissions until 31 May 2026. This will give us sufficient time to be ready to respond to complaints – as well as making sure customers receive fair and timely outcomes when any compensation scheme begins.
They’ve said any scheme will be easy for customers to understand and participate in without needing to use a claims management company or law firm. So, we’d encourage you to continue to submit any complaints to us directly.
Latest information from the FCA around their review of commission arrangements and consultation into a compensation scheme.
Updates from the FOS on vehicle commissions complaints
For more information on our complaints handling procedures for complaints about commission you can download a copy of our complaints policy.