Vehicle finance discretionary commission complaints
The Financial Conduct Authority says some customers may have been charged too much on their vehicle finance before 2021.
Get support with commission complaintsI’ve had a customer complaint, how will this affect my FCA license?
It’s important that you manage all customer complaints consistently and in a transparent manner. Your Account Manager will be able to support you and share useful information to ensure the complaint is managed in an appropriate way.
You can find more information about how the FCA expects you to manage complaints and treat customers fairly in our Dealer and Broker Conduct guide, which you can find here.